Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Content

Part 1

Introduction

I.1     International Developments

I.2     Consumer Protection in India

I.3     Salient Features of the Consumer Protection Act, 2019

I.4     Competition Act, 2002

Part 2

The Consumer Protection Act, 2019

• Preamble – Purpose and Nature
• Preamble of the Act

CHAPTER I

PRELIMINARY

1. Short title, extent, commencement and application
2. Definitions

• 0     Definition Clause
• 1     Advertisement [Clause (1)]
• 2     Appropriate Laboratory [Clause (2)]
• 3     Branch Office [Clause (3)]
• 4     Central Authority [Clause (4)]
• 5     Complainant [Clause (5)]
• 6     Complaint [Clause (6)]
• 7     Consumer [Clause (7)]
• 8     Consumer Dispute [Clause (8)]
• 9     Consumer Rights [Clause (9)]
• 10   Defect [Clause (10)]
• 11   Deficiency [Clause (11)]
• 12   Design [Clause (12)]
• 13   Direct Selling [Clause (13)]
• 14   Director General [Clause (14)]
• 15   District Commission [Clause (15)]
• 16   E-commerce [Clause (16)]
• 17   Electronic Service Provider [Clause (17)]
• 18   Endorsement [Clause (18)]
• 19   Establishment [Clause (19)]
• 20   Express Warranty [Clause (20)]
• 21   Goods [Clause (21)]
• 22   Harm (Clause (22)]
• 23   Injury [Clause (23)]
• 24   Manufacturer [Clause (24)]
• 25   Mediation [Clause (25)]
• 26   Mediator [Clause (26)]
• 27   Member [Clause (27)]
• 28   Misleading Advertisement [Clause 28)]
• 29   National Commission [Clause (29)]
• 30   Notification [Clause (30)]
• 31   Person [Clause (31)]
• 32 Prescribed [Clause (32)]
• 33 Product [Clause (33)]
• 34 Product Liability [Clause (34)]
• 35 Product Liability Action [Clause (35)]
• 36 Product Manufacturer [Clause (36)]
• 37 Product Seller [Clause (37)]
• 38 Product Service Provider [Clause (38)]
• 39 Regulations [Clause (39)]
• 40 Regulator [Clause (40)]
• 41 Restrictive Trade Practice [Clause (41)]
• 42 Service [Clause (42)]
• 43  Spurious Goods [Clause (43)]
• 44  State Commission [Clause (44)
• 45  Trader [Clause (45)]
• 46  Unfair Contract [Clause (46)]
• 47  Unfair Trade Practice [Clause (47)

CHAPTER II

CONSUMER PROTECTION COUNCILS

3. Central Consumer Protection Council
4. Procedure for meetings of Central Council
5. Objects of Central Council
6. State Consumer Protection Councils
7. Objects of State Council
8. District Consumer Protection Council
9. Objects of District Council

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

10. Establishment of Central Consumer Protection Authority
11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
12. Vacancy, etc., not to invalidate proceedings of Central Authority
13. Appointment of officers, experts, professionals and other employees of Central Authority
14. Procedure of Central Authority
15. Investigation Wing
16. Power of District Collector
17. Complaints to authorities
18. Powers and functions of Central Authority
19. Power of Central Authority to refer matter for investigation or to other Regulator
20. Power of Central Authority to recall goods, etc.
21. Power of Central Authority to issue directions and penalties against false or misleading advertisements
22. Search and seizure
23. Designation of any statutory authority or body to function as Central Authority
24. Appeal
25. Grants by Central Government
26. Accounts and audit
27. Furnishing of annual reports, etc

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION